Privacy Policy
UzaDigit CRM is a business software service (SaaS). Each business that subscribes (our "customer") uses it to manage its own sales, customers and customer conversations. This policy explains what we process when a business connects its Facebook Page, Instagram professional account or WhatsApp number to UzaDigit.
What we receive
- The Pages / Instagram accounts the business administrator chooses to connect, and an access token Meta issues for them.
- Messages that people send to those accounts, with the sender's name or handle and the time, so the business can answer them.
- Replies the business's staff send from UzaDigit.
How we use it
- Only to show those conversations to the business that owns the account and to send that business's replies.
- Each business sees only its own accounts and conversations; we never mix data between businesses.
- We do not sell personal data, use it for advertising, or send unsolicited messages.
- Access tokens are stored encrypted and are never shown to anyone.
How long we keep it
Conversations stay in the business's CRM for as long as the business keeps its account, under its own retention choices. When a business disconnects an account, we stop receiving its messages and delete the access token at once.
Data deletion
- Business administrators: open Social Inbox > Channels in UzaDigit and press Disconnect. The access token is deleted immediately; ask your UzaDigit administrator to delete stored conversations if you also want those removed.
- Anyone: remove UzaDigit under Facebook Settings > Business Integrations (or Instagram Settings > Apps and websites). Meta then tells us automatically and we delete the access we held and show you a confirmation code.
- Or write to us asking for deletion; we complete it within 30 days.
See also our Terms and Conditions.